Payment Policy
- Accepted Payment Methods: K2Tickets accepts credit cards, debit cards, or electronic transfers. This information is displayed on our website or invoices.
- Payment Terms: K2Tickets follows a timeframe within which a payment should be made. For example, passengers must require to do immediate payment after making a reservation. Sometimes due to some technical errors, we may provide customers upto 24hours from the time of booking a reservation to complete the payment.
- Late Payment Fees and Penalties: K2Tickets does not charge any late payment fees, however since fares are subject to change which is mentioned in our terms and conditions as well. The specific terms are communicated to the customers.
Terms & Conditions
The total price shown includes all applicable taxes and our fees. Your credit card may be billed in multiple charges totaling the above amount. Airfares are guaranteed only upon ticketing, and not upon submission of payment details. If there would be any issue with the booking or payment, we will notify you as soon as possible through email and phone. Otherwise, we will send you the E-ticket for your booking. All bookings and fares are guaranteed only after being ticketed.
All Tickets are Non-refundable, Non-transferable unless otherwise specified.
We will send your booking confirmation and e-tickets to the email address provided by you while purchasing the product. Please check your itinerary details and if they match with the details you entered while making the reservation as we will not be able to make any changes to your itinerary and passenger name/names after midnight (23.59 hrs) of the same day of making the reservation and K2Tickets will not responsible for any such errors. For any changes after midnight the same day the reservation was made airlines rules and regulations will be applicable and will incur a fare difference and penalty that the airlines may deem fit as per the fare rules of the particular reservation.
Traveler names must match government-issued photo IDs exactly to avoid being denied boarding and/or paying a change fee.
We do not accept any changes or cancellations over the email or chat. For any cancellations and changes, passengers will have to call us on our toll-free 1888-964-5001 at least 24 hours before the flight departure.
Prices may not include baggage fees or other fees charged directly by the airline. Free baggage allowance provides to the passenger where is applicable by the airline side, varying according to routes and class of seat. Airlines may charge additional fees for checked-in baggage and extra baggage or other optional services. Please call the airlines directly for the most recent updates regarding the baggage allowance, weight, and dimensions of bags.
Federal law forbids the carriage of hazardous materials aboard aircraft in your luggage or on your person.
We understand that sometimes plans change, if your flight is originating from Canada and you wish to make any changes and cancellations to your reservation after midnight (23.59 hrs) the same day the reservation was made, it will be subject to airline penalties and fare difference if there is any.
All credit or debit cards must have a verifiable Canadian billing address and billing telephone number. Online credit card transactions are authorized at the time a user or anyone acting on their behalf accepts these Terms & Conditions and continues with the purchase.
K2Tickets is not responsible for the VISA formalities. Please consult the relevant embassy or consulate for this information.
Health Recommendation:- Recommended inoculations for travel may change at any time. It is your responsibility to ensure that you obtain all recommended inoculations, take all recommended medication, and follow all medical advice about your trip.
Insurance / Travel Insurance:- The Company strongly recommends that the Client takes out adequate travel insurance. The Client is herewith recommended to read the terms of any insurance to satisfy them as to the fitness of cover. The Company will be pleased to quote you for insurance.
Changes:- If you wish to change any item other than increasing the number of persons in your party/ booking And providing we can accommodate the change, you will have to pay an amendment Fee of CAD 50.00 per booking plus the airlines/ supplier charges (if any). From time to time we are required to collect additional taxes. You will be informed of any additional taxes before ticket issuance/re-issuance. After ticket issuance, most airlines do not allow changes.
Cancellation
Cancellation before ticket issuance: - Should you or any member of your party be forced to cancel your flights, we must be notified by the person who made the booking and who is therefore responsible for the payment of cancellation charges over the phone by a call to Our customer care number.
Cancellation after ticket issuance:- Cancellation after ticket issuance will result in a loss of 100 % of the total cost of all travel arrangements in most cases.
Force Majeure:- We accept no responsibility for and shall not be liable in respect of any loss or damage or alterations, delays, or changes arising from unusual and unforeseeable circumstances beyond our control, such as war or threat or war, riot, Civil Strife, industrial Dispute including air traffic control disputes, terrorist activity, natural & nuclear disaster, fire or adverse weather conditions, technical problems with Transport, closure or congestion of airports or ports, cancellation of schedules by scheduled airlines. You can check the current position in any country by contacting the foreign and commonwealth office.
A direct flight in the aviation industry is any flight between two points by an airline with no change in flight numbers, which may include a stop at an intermediate point. The stopover may either be to get new passengers (or allow some to disembark) or a mere technical stopover (i.e., for refueling) or due to operational reasons.
In exceptional circumstances, K2Tickets may not be able to issue airline tickets for confirmed bookings due to ticketing restrictions outside its control. If this occurs we will attempt to notify you and organize a refund or arrange an alternative. If you choose an alternative and it is more expensive than your original booking, you may be responsible for paying the difference.
To prevent cardholders and the company from any fraudulent transaction, Your booking may be subject to a credit authorization process where you might be required to send us a copy of your credit card and a photo id along with a duly filled credit card authorization form or docu sign, with the details of your purchased flight booking, authorizing us to process your payment. Due to a high number of fraud transactions in the past, our fraud team may ask you to fill up a payment authorization form and send it to us with the front and the back copy of your card and a copy of your govt. issued photo ID. We only ask you to provide the aforementioned documents if it is a Third party payment (The credit card holder is not one of the passengers), If the travel is to a high-risk destination (A destination for which we have had more than 3 fraud transactions in the past), if the card used is billed outside the USA or if the departure is within next 30 days. Please be assured that all documents are destroyed once verified. We do not publish or distribute any personal information to anyone other than the supplier and airlines.
Cancellation Policy
Cancellation before ticket issuance: Should you or any member of your party be forced to cancel your flights, we must be notified by the person who made the booking and who is therefore responsible for the payment of cancellation charges over the phone by calling our customer care number. Cancellation after ticket issuance: Cancellation after ticket issuance will result in a loss of 100% of the total cost of all travel arrangements in most cases.
